Help Center

We proudly accept Visa, Mastercard, American Express and PayPal.

Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certificed Level 1 PCI DSS compliant.

GymGadget™  itself does not have access to your card details and your payment which is processed through Shopify and later remitted to ourselves.

Your card details are secure, payments are processed through our hosting and store provider (Shopify) which is certificed Level 1 PCI DSS compliant.

GymGadget™

Due to light circumstances and screen differences, the item's color may be slightly different from the pictures. We always try to present you our product as it is. Thanks for your kind understanding.

To keep costs to a minimum we despatch your goods directly from our manufacturers. Delivery times are typically 7-45 days depending on your location. US customers and some EU based customers will typically receive their orders within 14 days although this may be longer in peak periods.

Due to an overwhelming demand for our products, shipping times usually are as follows:
Delivery to the United States, Australia, Russia, Spain, France, Netherlands, Ukraine, Poland and several more countries usually takes 2-3 weeks.
Delivery to most other countries takes 3-4 weeks. 
Delivery to a few remote countries could take up to 5 weeks.

Since we ship directly from our manufacturers the delivery can take up to 45 working days depending on your location, although most items arrive quicker.

Nearly all items arrive without a hitch but please wait 30 days from despatch before contacting us about an order. In the event of an item being lost or stolen in transit we will of course arrange for a replacement to be sent out to you.

Your order begins processing as soon as it is placed and a tracking number will usually update within a few days of shipping your order.

Tracking IDs are usually provided within 5 days of placing an order and can take 5-10 days to be activated by the courier. After this, you can check the status of your order via our tracking page here.

Please be aware that we cannot guarantee that every single delivery will have a tracking number. It may happen that you live in one of the very few countries where our normal shipment methods are not available and hence a tracking number is not available either. In the most cases, you can decide to use a shipping method with a tracking number then against higher shipping costs.